Eden Glow – Terms & Conditions

Last Updated: September 23, 2026

Welcome to Eden Glow. By accessing our website, browsing our products, or placing an order, you agree to comply with the following Terms & Conditions. Please read these terms carefully before using our website.

1. General Terms

Eden Glow operates an online store offering beauty and skincare products.

By using our website, you confirm that the information you provide is accurate and complete and that you will use our website only for lawful purposes.

We reserve the right to refuse service, cancel orders, or restrict access to our website where reasonably necessary.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and other information displayed on our website are accurate.

However:

• Product colors may appear slightly different depending on your device or screen.
• Packaging or labeling may change from time to time.
• Product images may be used for illustration and may differ slightly from the actual product.
• Availability of products may change without prior notice.

Eden Glow reserves the right to correct errors or update product information whenever necessary.

3. Skincare & Cosmetic Products

Our products are intended for cosmetic and skincare use as described on the relevant product page or packaging.

Individual results may vary from person to person.

Customers should:

• Read the product label before use.
• Follow the recommended directions.
• Check the ingredients if they have known allergies or sensitivities.
• Perform a patch test where appropriate.
• Stop using a product if irritation or an unexpected reaction occurs.

Eden Glow does not guarantee that a particular product will produce identical results for every customer.

4. Orders

When you place an order through our website, you are submitting a request to purchase the selected products.

We reserve the right to:

• Accept or decline an order.
• Cancel an order where necessary.
• Limit quantities of certain products.
• Correct pricing or product information errors.
• Cancel orders affected by technical or system errors.

If we cancel an order after payment has been received, an applicable refund will be processed.

5. Pricing

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time the order is placed, subject to obvious pricing or technical errors.

Shipping charges, where applicable, may be added separately during checkout.

6. Cash on Delivery

If Cash on Delivery (COD) is available for your location, you agree to provide accurate contact and delivery information.

Customers should keep their provided phone number active and available so the courier can contact them regarding delivery.

Repeated refusal or failure to receive COD orders may result in restrictions on future COD orders.

7. Shipping & Delivery

We aim to process and dispatch orders within the estimated timeframe shown on our website or communicated to you.

Delivery times may vary due to:

• Courier delays
• Weather conditions
• Public holidays
• Incorrect or incomplete addresses
• Customer unavailability
• Other circumstances beyond our reasonable control

Eden Glow is not responsible for delays caused by third-party delivery providers.

8. Returns, Refunds & Exchanges

Returns, refunds, and replacements are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

For damaged, defective, or incorrect products, customers should contact us within the specified period mentioned in our Return & Refund Policy.

9. Cancellation of Orders

If you want to cancel an order, please contact us as soon as possible.

An order may not be cancellable once it has been processed, packed, or dispatched.

For COD orders, cancellation requests received after dispatch may not be accepted.

10. Website Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with website security or functionality.
• Copy or reproduce our website content without permission.
• Use our website to distribute harmful or malicious software.
• Submit false or misleading information.
• Engage in activities that could damage Eden Glow or its customers.

11. Intellectual Property

All content available on the Eden Glow website, including but not limited to:

• Logo
• Brand name
• Product images
• Graphics
• Text
• Designs
• Website layout
• Promotional materials

may be owned by or licensed to Eden Glow and may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.

12. Customer Reviews & Content

If you submit a review, photograph, comment, or other content to Eden Glow, you confirm that:

• The content is your own or you have permission to share it.
• It does not violate another person's rights.
• It does not contain unlawful, abusive, misleading, or harmful material.

Eden Glow may moderate, remove, or decline to publish submitted content where appropriate.

13. Third-Party Services

Our store may use third-party services such as payment processors, courier companies, analytics services, advertising platforms, and other service providers.

These services may have their own terms and privacy policies.

Eden Glow is not responsible for the independent policies or practices of third-party service providers.

14. Website Availability

We try to keep our website available and functioning properly, but we do not guarantee that the website will always be:

• Available without interruption
• Error-free
• Completely secure
• Free from technical problems

Temporary interruptions may occur because of maintenance, technical issues, hosting problems, or circumstances beyond our control.

15. Limitation of Liability

To the extent permitted by applicable law, Eden Glow will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party delivery delays, website interruptions, or unauthorized access caused by events outside our reasonable control.

Nothing in these Terms is intended to exclude any legal rights or protections that cannot lawfully be excluded.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

17. Changes to These Terms

Eden Glow may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated Last Updated date.

Your continued use of the website after changes are posted constitutes your acceptance of the updated terms, to the extent permitted by applicable law.

18. Contact Us

If you have any questions regarding these Terms & Conditions, orders, products, or our services, please contact us:

Eden Glow
📧 Email: edenglow780@gmail.com
📞 Phone / WhatsApp: 03004835197

Eden Glow — Pure. Natural. You. 🌸