Eden Glow – Shipping Policy

Last Updated: September 23, 2026

At Eden Glow, we aim to process and deliver your beauty and skincare orders safely and efficiently. Please read the following Shipping Policy before placing your order.

1. Shipping Availability

Eden Glow currently offers delivery within Pakistan, subject to courier service availability in your area.

Delivery availability may vary depending on the location and courier coverage.

2. Order Processing Time

Orders are generally processed and prepared for dispatch within 1–2 business days after the order is confirmed.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotional campaigns, sales, holidays, or periods of high order volume, processing may take additional time.

3. Delivery Time

After dispatch, orders are generally expected to arrive within approximately:

📦 2–5 business days

Delivery times are estimates and may vary depending on:

• Customer's location
• Courier service
• Weather conditions
• Public holidays
• Road or transportation conditions
• Unforeseen circumstances
• Incorrect or incomplete delivery information

Remote or less-accessible areas may require additional delivery time.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout or communicated to the customer before order confirmation, depending on the order and delivery location.

Any promotional free-shipping offer will be subject to the terms specified in the relevant promotion.

5. Cash on Delivery (COD)

Where available, customers may choose Cash on Delivery as a payment method.

For COD orders:

• Please provide a valid and active phone number.
• Please provide a complete and accurate delivery address.
• Keep your phone available for courier calls.
• Payment must be made according to the amount confirmed for your order at the time of delivery.

6. Order Confirmation

After placing an order, Eden Glow may contact you by phone, WhatsApp, SMS, or email to confirm your order details.

If we are unable to verify an order, we may delay processing or cancel the order.

7. Tracking Information

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking updates are provided by the relevant courier service and may take some time to appear after dispatch.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please make sure your:

• Name
• Phone number
• House/street address
• Area
• City
• Postal code, where applicable

are correct.

Eden Glow is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

Additional delivery charges may apply if an order needs to be resent because of incorrect information.

9. Customer Unavailable at Delivery

If the customer is unavailable when the courier attempts delivery, the courier may make another delivery attempt according to its own procedures.

Customers should keep their phone number active and respond to courier calls.

If an order is returned to Eden Glow because the customer repeatedly cannot be reached or refuses delivery, additional shipping charges may apply for reshipping the order.

10. Delayed Deliveries

Although we aim to deliver orders within the estimated timeframe, delivery delays can occur due to circumstances outside our control.

These may include:

• Severe weather
• Road closures
• Public holidays
• Courier operational issues
• High order volumes
• Natural disasters
• Security or transportation restrictions
• Other unforeseen circumstances

Eden Glow will make reasonable efforts to assist customers with delayed shipments.

11. Damaged Packages

If your package appears damaged when delivered, please:

1. Take clear photographs of the package.
2. Record an unboxing video if possible.
3. Check the products immediately.
4. Contact Eden Glow as soon as possible.

For damaged or incorrect products, please refer to our Return & Refund Policy for eligibility and claim requirements.

12. Missing Items

If an item appears to be missing from your order, contact us as soon as possible with:

• Order number
• Customer name
• Photos/videos of the received package
• Details of the missing product

We will review the matter and contact you regarding the next steps.

13. International Shipping

At this time, Eden Glow primarily offers shipping within Pakistan.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and delivery conditions will be communicated separately.

14. Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact us:

Eden Glow
📧 Email: edenglow780@gmail.com
📞 Phone / WhatsApp: 03004835197

Our team will be happy to assist you with your order.

🌸 Eden Glow

Pure. Natural. You.